We stand behind our service 100%. However, if we are unable to fix your issue or answer your question a full refund will be issued. If you decide to cancel your support or training request before we have an opportunity to work on it for what ever reason or you are unable to provide the access we need, there will be a refund* of only 50% of what was paid to us.
To submit a refund request, please reply to your support ticket.
Please note that by purchasing any service on our site, you agree to our terms of service. The conditions of an online sale are subject to United States law.
* Refunds do not apply to special offers, monthly support plans, custom solutions, GoTo Meeting® training sessions and onsite training meetings.